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PRACTICE 03 · GLOBAL CAPABILITY CENTERS

BuildxGCC

Specializing in the Build, Operate, Transfer (BOT) model for Global Capability Centers, GCC supports companies in setting up, scaling, and transferring GCCs. End-to-end, from leadership placement to deployment teams, covering talent acquisition, operations management, and workspace solutions, so you can build and operate a talent engine for global growth. We help multinational organizations establish and scale GCCs and GBS units from our hubs in India and the UAE.

Who It's For

Built for organizations establishing or scaling a GCC in India

GCC is engaged wherever a global organization needs a capability center stood up, scaled, or transferred, with talent and operations handled end to end.

Multinational enterprises establishing their first Global Capability Center or GBS unit in India.

Organizations scaling an existing captive center across new functions, geographies, or headcount.

Companies wanting to transfer ownership of an outsourced or third-party-operated center to a captive model.

Global Business Services leaders who need both talent acquisition and workspace stood up together.

Technology & EngineeringBFSIHealthcare & Life SciencesR&D & ProductRetail & ConsumerManufacturing
The BOT Model

Build, Operate, Transfer: end to end

From first hire to full transfer, we run the GCC lifecycle so your Global Capability Center scales without friction.

BUILD

Stand up the center

Leadership placement, core team hiring, and site or workspace setup to get the GCC operational.

OPERATE

Run and scale delivery

Ongoing talent acquisition and operations management as the center scales across functions.

TRANSFER

Hand over full ownership

A structured transfer of the operating GCC, team, and processes to the client's own management.

WORKSPACE

Workspace solutions

Site and workspace support alongside talent, so the center is ready to operate from day one.

Our Process

From feasibility to full transfer

01

Feasibility & location scoping

We align on function, headcount plan, and the right India or UAE location for the center.

02

Build

Leadership placement, core team hiring, and workspace setup to get the GCC operational.

03

Operate

Ongoing talent acquisition and operations management as the center scales across functions.

04

Transfer

A structured, milestone-based handover of the operating GCC, team, and processes to your own management.

05

Post-transfer support

We remain available for continuity support as your team takes full ownership.

Common Questions

BuildxGCC, explained

What is the Build, Operate, Transfer (BOT) model?
BOT means we build the GCC (leadership, team, workspace), operate it on your behalf as it scales, and then transfer full ownership to your organization on an agreed timeline.
Which locations do you set up GCCs in?
Primarily Bengaluru and Chennai in India, alongside our UAE presence for Middle East-based mandates, with an additional office in Madurai.
Do you handle workspace, or just talent?
Both. GCC setup includes workspace solutions alongside talent acquisition and operations management, so the center is ready to run from day one.
Can you scale an existing GCC instead of building a new one?
Yes, the Operate phase supports scaling an existing center across new functions or headcount, not only greenfield setups.
Is the Transfer phase mandatory?
No, some clients prefer we continue operating the center long-term. The BOT model is flexible to what fits your ownership strategy.

The Build, Operate, Transfer model meant we didn't have to choose between speed and ownership. BuildxGCC handled both phases without friction.

Global Head of Shared Services
Multinational Enterprise

Illustrative, written to reflect the tone of client feedback we aim for. Not tied to a disclosed client name.

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Planning a Global Capability Center?

Let's map the build, operate, and transfer timeline for your GCC.

Speak with a Talent Partner